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What went wrong? You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future. For a list of what data can and cannot be transferred along with your account, please see below.
Introducing New Phone Number Search in the Twilio Account Portal
Your chat history is not transferred with your account, so we recommend backing it up beforehand. Turn ON the Allow account transfer setting and then tap Continue on your new device. Tap Get account transfer code , then enter the verification code that will be sent to your registered phone number by text message.
If you see the Update notice screen, tap Verify phone number or Log in with Facebook. If you're not receiving the account transfer code, please check here.
If an old email address appears or you see an error, please check here. If you can't receive text messages or phone calls because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.
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Important: If you want to transfer your chat history as well, you need to back it up. Phone companies are gradually adding tools similar to internet firewalls that can filter out suspicious requests. For instance, they can notice if a phone is suddenly claimed to be connected to a network halfway around the world from where it was recently operating, and then alert security teams or block the request as clearly fraudulent, he says.
And carriers and their security contractors can look for unusual patterns of requests that could indicate fraud, just as in other areas of digital security. To keep data safe from phone company hacks and fraud, many experts advise moving away from SMS-based authentication whenever possible. Ordinary text messages have recently gained popularity as part of two-factor authentication, where users log in to systems using two proofs of identity, like knowledge of a password and possession of a physical item.
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These days, many online services require users to enter a password and also a pin number texted to their mobile device before they log on to an internet-based service. But the National Institute of Standards and Technology last year stopped recommending SMS for the two-factor practice, thanks to the risk of phone hackers getting access to those texts.
Similar systems are increasingly used by financial institutions to verify banking app users beyond just checking their passwords, he says. By Steven Melendez 7 minute Read.
If you do not have backups enabled yet, please do so before starting the account recovery to ensure that you do not lose any tokens. If you need to update both your device AND phone number, a different set of processes will apply.
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Authy Troubleshooting Phone Changes. New Device and Same Phone Number, with Access to Another Configured Authy App If you get a new device, but keep your same phone number, AND have another Authy installation already configured for this number, you may be able to regain access without requesting an account recovery. Have more questions?